FAQ's
Product & Hair Quality
What type of hair do you use?
All Luxvive Hair wigs are made from 100% raw hair, known for its natural look, durability, and premium quality. Our raw hair is sourced ethically and designed to give you the most authentic feel and styling versatility.
Are your wigs pre-plucked or do I need to customize them?
Our wigs come pre-plucked with a natural hairline to save you time and effort. You can wear them straight out of the box or customize further to your liking.
How long will my wig last?
With proper care, your Luxvive Hair wig can last up to 5 years. Longevity depends on how often you wear it and how well you maintain it.
Care & Maintenance
How should I wash and care for my wig?
Wash your wig every 10–15 wears or when product buildup is visible. Use lukewarm water, a gentle sulfate-free shampoo, and follow up with a moisturizing conditioner. Always air dry on a wig stand to maintain shape.
What products are safe to use on my wig?
Use sulfate-free shampoos, moisturizing conditioners, and heat protectants if styling with heat tools. Avoid heavy oils and alcohol-based products, as these can dry out the hair over time.
Shipping & Delivery
Do you ship internationally and how much does it cost?
Yes — Luxvive Hair ships worldwide! Shipping costs are calculated at checkout based on your location. Please note that customs fees or import taxes are the responsibility of the customer.
Can I change my shipping address after placing an order?
Unfortunately, once your order has been confirmed, we cannot change the shipping address for security and fraud-prevention reasons. Please double-check your details before placing your order.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
You can check your tracking status via: here.,,,,
How long does it take to dispatch my order?
We typically dispatch orders within 4–5 business days. If an item is out of stock, dispatch may take an additional 3–10 days.
What if my order is delayed?
Delays may occur during holidays, due to customs checks, or because of courier issues. We’ll keep you updated and work with the shipping company to get your order to you as quickly as possible.
Promotions & Discounts
Do you offer discounts or loyalty programs?
Yes! We offer exclusive discounts throughout the year. Sign up to our mailing list to eep an eye on our website for upcoming offers, promotions, and special deals.
Ambassador and Affiliate programmes
At Luxvive Hair, we don’t just sell premium wigs and wefts — we build a community. Our Ambassador & Affiliate Program is more than a way to earn, it’s a movement for people who love hair, value quality, and believe in empowering one another.
As a Luxvive Ambassador, you’ll be part of a thriving network that celebrates beauty, creativity, and connection. You’ll have the chance to inspire others while enjoying exclusive perks, including:
✨ Commission on Every Sale – Earn as you share your love for Luxvive’s 100% raw, ethically sourced hair.
🎁 Free Wigs & Wefts – Because your passion deserves to be rewarded.
🚀 First Access to New Drops & Designs – Be the very first to try our latest styles, every month and every quarter.
🤝 A Supportive Network of Like-Minded Creators – Connect, collaborate, and grow alongside people who share your passion for exceptional hair.
Whether you’re a stylist, influencer, or simply a hair enthusiast, becoming a Luxvive Ambassador opens the door to endless opportunities, both creatively and financially.
Your style. Your community. Your opportunity.
Apply today and let’s create something beautiful together.
Find our more through our Affiliate and Ambassador programme